We want to provide you with the best experience in our holiday apartments in Edinburgh. Check these Frequently Ask Questions or contact us with your requests.
The booking calendar is grey on a particular date. What does this mean?
When the booking calendar is grey, it means other guests are due to come in on that date.
When do I collect the keys?
We greet all of our guests in person upon your agreed arrival time at the apartment, and will hand over the keys to you then. We also take this opportunity to familiarize you with the workings of the apartment and what you are expected to do upon leaving.
We also offer a contact-free key collection method. Please let us know you will use this method at least three working days in advance so that we can send the contact-free check-in information to you. You will find more details on the booking confirmation.
How do I get directions to the apartment?
You will be emailed directions once you pay the balance of your booking (due eight weeks prior to arrival).
Is there Wi-Fi in the apartment, and if so, do I have to pay for it?
Wi-Fi features in all of our properties and is complimentary.
What do we have to do before leaving?
All we ask is that you do the dishes, dispose of any rubbish, and post the keys through the letterbox of the apartment (not the main door of communal stairwells). If there are no guests due to come in after you we may also ask you to turn off the boiler so that it is not wasting energy while the property is vacant (in such instances we will show you how to do this).
Where can I leave luggage before I’m due to check in?
Please see our short blog post on left luggage in Edinburgh.
I’m coming to Edinburgh by car, and need to know where I can park.
Please see our short blog post on parking in Edinburgh.
Do your apartments offer disabled access?
Unfortunately as most of our apartments are above ground level, they are not suitable for people with disabilities.
Do you accept pets in your apartments?
Sadly we are unable to accept pets, as some of our guests and the apartment owners who also occasionally stay have animal allergies.