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Greatbase Terms & Conditions For Self-catering Apartments

Updated on 28th July 2020

 

  1. Booking Confirmation

    Your provisional booking is held for you for 5 working days. Your booking is deemed confirmed when we receive a deposit from you of the agreed rental figure and by making this payment you will be accepting these Terms and Conditions. A contract of booking is made when we receive the deposit and details of hire dates in writing or by email.Payment schedule for the check-in date that is at least 250 days in advance of the booking date:

    PeriodPayment
    Over 250 days prior to arrival10% initial deposit of the rental fee
    120 days prior to arrival40% interim deposit of the rental fee
    56 days prior to arrival50% balance of the rental fee

     

    Payment schedule for the check-in date that is at least 120 days in advance of the booking date:

    PeriodPayment
    Over 120 days prior to arrival50% deposit of the rental fee
    56 days prior to arrival50% balance of the rental fee

    Payment schedule for the check-in date that is less than 56 days from the booking date:

    PeriodPayment
    56 days prior to arrivalFull balance of the rental fee

 

  1. Balance

    An invoice of the balance for the remaining 50% will be issued and should be paid 8 weeks (56 days) prior to arrival. Non-payment of the balance may, at our discretion, lead to the cancellation of your booking.

 

  1. Payment

    Credit card payment can be taken through our secure online booking system. We also accept a direct bank transfer to our UK bank. Any banking transaction fees are to be covered by the guest.

    Payment can also be made by cheque drawn on a UK bank made payable to Greatbase, or by bank transfer to:

    BankThe Co-operative Bank
    Account NameGreatbase Apartments Ltd
    Account No68543583
    Sort Code08-92-50


    For international transfers:

    BICCPBKGB22
    IBANGB98 CPBK08925068543583

    Cheques should be sent to:

    Greatbase Apartments Ltd
    24 St Stephen Street
    Edinburgh
    EH3 5AL
    United Kingdom

 

  1. Security Deposit

    A refundable security deposit will be required for your booking to ensure that no damage is done to the property or its contents. The amount varies and is in the region of £200 to £500. It depends on the property’s size and how many guests stay in the property. The refundable security deposit will be released to the primary payment sources within 14 working days on condition that no damage is occurred during the holiday let. If the refundable security deposit is taken from your debit or credit card, we shall release the deposit back to your debit or credit card within 14 working days. If the refundable security deposit is taken by bank transfer, you are obligated to provide the bank details to process the release.If the property is set for pre-authorised security deposit instead, the pre-authorised security deposit is taken on your credit card on arrival and will be released within 14 working days. Alternatively, you can pay a one-off non-refundable fee for the property protection insurance on the property.

 

  1. Cancellation

    Due to the coronavirus outbreak, we provide a more flexible cancellation policy for the booking with the check-in date between 15th July 2020 and 31st January 2021. Our standard cancellation policy will be applied for the booking with the check-in date from 1st February 2021.

    In the event of cancellation by the hirer for the booking with the check-in date from 1st February 2021:

    PeriodPayment due
    Over 6 months prior to arrivalFull refund minus £50 administration fee
    Up to 56 days prior to arrivalCharge 25% of full amount
    55 -30 days prior to arrivalCharge 50% of the full amount
    29 days or lessNon-refundable  – Full rental fee

    Please consider obtaining personal holiday insurance to cover this and other potential losses.

    In the event of cancellation by the hirer for the booking with the check-in date from 15th July 2020 to 31st January 2021:

    PeriodPayment due
    Up to 15 days prior to arrivalFull refund minus £50 administration fee
    14 days or lessNon-refundable  – Full rental fee

    There is no administration fee to reschedule the check-in date if you want to postpone your travelling. However, the rate will be subjected to the seasonal change, and you are required to pay the difference if the price is higher than your original amounts. If you need to reschedule the travelling plan, please let us know by writing an email to us at least 21 days prior to your check-in date.

    Please consider obtaining personal holiday insurance to cover this and other potential losses.

    In the event that we (Greatbase) has to cancel for reasons beyond their control a full refund of all monies will be given. We cannot be held responsible for any further or consequential losses. We advise you to obtain holiday insurance to cover this.

  2. Check In & Departure

    Check-in is between 4 p.m. and 10 p.m. on the day of arrival. Check-out time is before 10.30 a.m. on the day of departure. Please contact us as soon as your travel arrangements are confirmed, and at least three days prior to your arrival to confirm the expected time of arrival with us. Arrivals at antisocial times (from 10 p.m. onward) and late departures to 12:00 p.m. may incur a modest fee of £25.

  3. Access

    The hirer must allow reasonable access to the property for an authorised purpose where the hirer has been given at least 48 hours’ notice, or access is required urgently by email or phone.

  4. The Booking

    The booking is not interchangeable without prior agreement. The hirer shall not sub-let the premises or any part thereof. We, reserve the right to refuse accommodation. In no circumstances may the number of people occupying the property exceed the number stated in the details, unless agreed in advanced and in writing. If the composition of the hirer party changes after the booking has been made, we must be advised and agree to the change. We, reserve the right to refuse entry or terminate the hire without notice if this condition is not observed, or refuses to hand over the property to any person who, in our opinion, is not suitable to take charge.

    The hirer shall undertake to prevent any member of their party from causing a nuisance or disturbance to their neighbours and take reasonable care of the property and any common parts.

    The hirer, agrees to keep the property and all the fitments, furniture, equipment and other contents in or on the property in the like state of repair and condition as at the commencement of the holiday let and will make good any damage, breakage or loss that may occur during the period of the holiday let. The property and all fitments, furniture, utensils and equipment etc., must be left in a clean and tidy condition at the conclusion of the period of the holiday let. The hirer agrees to not put any damaging oil, grease, or other harmful or corrosive substance into the washing or sanitary appliances or drains and not interfere with the smoke detectors, carbon monoxide detectors, heat detectors or the fire alarm system. The hirer agrees to not bring any hazardous or combustible goods or material into the property, notwithstanding the normal and safe storage of petroleum and gas for garden appliances (mowers etc.), barbecues, candles or other commonly used household goods or appliances. The hirer shall avoid danger to the let property or neighbouring properties by way of fire or flooding. The hirer shall not interfere with door closer mechanisms. The hirer agrees to leave the property in a clean and tidy condition and to pay the Full cost of damage and breakages. The hirer binds and obliges to pay for any damage caused during the let period beyond reasonable wear and tear. The hirer shall, at all times, keep the property in a clean and tidy condition. A charge may be applied for an unreasonable amount of cleaning at the termination of the hire.

  5. Respect For Others

    The hirer, those living with him/her, and his/her visitors must not engage in anti-social behaviour to another person. A person includes anyone in the property, a neighbour, visitor, the Owner, Agent or contractor.

    “Anti-social behaviour” means behaving in a way which causes, or is likely to cause, alarm, distress, nuisance or annoyance to any person; or which amounts to harassment of any person; or causes damage to anyone’s property. Harassment of a person includes causing the person alarm or distress. Anti-social behaviour includes speech.

    In particular, the hirer, those living with him/her, and his/her visitors must not:

    • make excessive noise. This includes, but is not limited to, the use of televisions, CD players, digital media players, radios and musical instruments and DIY and power tools;
    • allow visitors to the property to be noisy or disruptive;
    • vandalise or damage the Let Property or any part of the common parts or neighbourhood;
    • leave rubbish either in unauthorised places or at inappropriate times;
    • allow any other person (including children) living in or using the property to cause a nuisance or annoyance to other people by failing to take reasonable steps to prevent this;
    • harass any other member of his/her household, visitors, neighbours, family members of the Owner or employees of the Owner or Agent, or any other person or persons in the house, or neighbourhood, for whatever reason. This includes behaviour due to that person’s race colour or ethnic origin, nationality, gender, sexuality, disability, age, religion or other belief, or other status;
    • In addition, the hirer, those living with him/her, and his/her visitors must not engage in the following unlawful activities:
    • use or carry offensive weapons;
    • use, sell, cultivate or supply unlawful drugs or sell alcohol;
    • store or bring onto the premises any type of unlicensed firearm or firearm ammunition including any replica or decommissioned firearms.
    • use the property or allow it to be used, for illegal or immoral purposes;
    • threaten or assault any other member of his/her household, visitors, neighbours, family members of the Owner or employees of the Owner or his Agent, or any other person or persons in the house, or neighbourhood, for whatever reason.The particular prohibitions on behaviour listed above do not in any way restrict the general responsibilities of the hirer.

 

  1. Restrictions

    1. No animals or pets in the property or garden.
    2. The hirer, and his/her party, must not smoke and vaping or to permit visitors and his/her party to smoke tobacco, vaping or any other substance in the property, or out of the windows or using the crockery as an ashtray.
    3. No smoking in stairwells or any other common parts.
    4. No candles and incense burners in the property.
    5. No party is allowed in the property.

 

  1. Extra Charges

    There are no extra charges for rates, gas and electricity. The property is supplied with pots, pans, glasses, crockery, cutlery and blankets or duvets, towels and bed linen. Extra will be charged for late departures where not previously agree and if the property is not left clean and tidy condition.

  1. Accuracy of Information

    Greatbase has endeavoured to give accurate information of properties details and in the manuals for use in the properties. All information is given in good faith but Greatbase cannot accept responsibility for any loss or damage, which may arise from the information given.Confirmation of a booking by Greatbase will be deemed to be an acceptance of these conditions and a confirmation of the details and conditions supplied at the time of booking. The hirer warrants that he/she is authorised to agree to the conditions, is acting on behalf of all persons including those substituted or added at a later date and must be one of the property occupants on each night booked. The hirer is responsible for ensuring that all persons occupying the property comply with all the conditions in all respects. Any property occupied is strictly on the basis that the accommodation is for holiday use only and that no right to remain in the property after the end of the holiday period booked exists for the hirer or for any other person or persons who occupy the property. All persons will vacate the property at the conclusion of the period of the holiday.

 

  1. Data Protection

    Greatbase must comply with the requirements of the Data Protection Act 1988 to ensure that the hirer’s personal information is held securely and only lawfully disclosed.

 

Disputes and disagreement

 

  1. Liability

    Greatbase acts as an Agent for the Owner of properties and as the Agent, Greatbase accepts no liability for any act, neglect or default on the part of the Owner or any other person not employed by them or under their control, nor for any accident, damage, loss, injury, expense or inconvenience to either person or property which the Guests, or any other person, may suffer or incur arising from, or in any way connected with, the Tenancy. Greatbase and the Owner accept no liability for loss or damage to the Guests’ possessions on the Owner’s land or property. Please also refer to Force Majeure.

 

  1. Governing Law and Jurisdiction

    The validity, construction and performance of this Agreement shall be governed by Scots’ Law. The Clients and the Guests submit to the exclusive jurisdiction of the Scottish courts.

 

  1. Breach of Contract

    If Guests breach any of the above terms and conditions the Owner or Agent reserve the right to re-enter the property and terminate the tenancy, without prejudice to the other rights and remedies of the Owner.

 

  1. Complaints

    In the first instance the following steps should be taken:

  • Contact Greatbase in writing, addressed to Greatbase Apartments, 24 St Stephen Street, Edinburgh, EH3 5AL, or by email, addressed to info@greatbase.co.uk.
  • The complaint will be documented and investigated.
  • Appropriate actions will be taken to try and ensure a satisfactory resolution for all inclusive parties.
  • In no circumstances can compensation be made for complaints raised after the tenancy has ended if the hirer failed to advise the Agent during his/her occupancy.
  • Complaints which are not reported immediately will not be entertained subsequently, and no correspondence will be entered into in respect of complaints Greatbase terms & conditions for Self-catering flats made on departure or after your return home. In the event of a dispute arising between Greatbase and hirer that cannot be resolved by agreement, both parties shall agree to appoint an Arbiter who shall be mutually chosen. In the event of the parties failing to agree upon a single Arbiter, an Arbiter shall be appointed by the Sheriff of Lothian and Borders at Edinburgh on the application of either party. The decision of the said Arbiter shall be final and binding on the Parties hereto.
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